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Modular Building Frequently Asked Questions

Questions about modular buildings or our services, our FAQs page is here to help! We've compiled comprehensive answers to common inquiries we receive, covering everything from the specifics of modular construction to customization options, and delivery timelines. Read below for helpful information to assist your decision-making process.

How quickly can I get a modular building delivered?

The time it takes for a modular building to get delivered varies. In-stock standard plan buildings can be delivered sooner than buildings that require customization. For buildings that require customization, the delivery time will vary based on the extent of the modifications.

Contact us or request a quote to find out how soon you can get a modular building delivered.

What if I want to have my modular building moved after the initial installation?

Whether on site, or between cities, Mobile Modular will arrange for relocation of your modular buildings. By contacting your local Mobile Modular office at 800-819-1084 or through our On-Line Request Service Form all of the necessary arrangements can be made including site visits, time frames, and all transportation and site related work.

How much notice should I provide prior to requesting to have my modular building returned?

We request that a 30-day notice be provided. However, we understand that there may be times in which a customer may require an earlier removal date. In these instances, we work with each customer to do everything within our power to accommodate their needs.

How can I tell if a modular building will fit on my site?

The best way to insure that a particular size of building will fit on your site is to contact Mobile Modular and request a site visit. We will have a representative come to your site to assess both the proposed building location, as well as the access route to be taken. This is the safest method to determine whether or not a building size is suitable for your site conditions. Under certain circumstances, a nominal fee may be charged for this service. To contact your local Mobile Modular office call 800-819-1084 or Email Us.

What should I know when considering a modular building for my site?

There are a variety of items to considering when thinking about using a modular solution for your project. Our representatives can answer your questions and share information to help you in your process. You can also refer to the below worksheet to prompt additional considerations.

File Icon Worksheet - Considering Modular Buildings for Your Space Needs?

What is the range of modular building sizes that can be ordered?

Mobile Modular has a wide array of standard sizes in stock and ready for delivery, an example of these is provided below. If you need a unique size, smaller or larger than the below, we can provide a building to suit your purpose.

Standard building sizes range from:

California

  • Standard Single-Wides - 8'x20' (160 Sq.Ft.) to 12'x60' (720 Sq.Ft.)
  • Multi-Module Complexes - 24'x40' (960 Sq.Ft.) to 210'x120' (25,200 Sq.Ft.) and larger

Arkansas, Louisiana, Oklahoma, Texas

  • Standard Single-Wides - 8'x20' (160 Sq.Ft.) to 14'x70' (980 Sq.Ft.)
  • Multi-Module Complexes - 24'x32' (768 Sq.Ft.) to 210'x120' (25,200 Sq.Ft.) and larger

Florida

  • Standard Single-Wides - 12'x40' (480 Sq.Ft.) to 12'x56' (672 Sq.Ft.)
  • Multi-Module Complexes - 24'x36 (864 Sq.Ft) to 144'x56 (8064 Sq.Ft)

Alabama, Delaware, Georgia, Maryland, North Carolina, Pennsylvania, South Carolina, Virginia, Washington, D.C., West Virginia

  • Standard Single-Wides - 12'x42' (504 Sq.Ft.) to 12'x56' (672 Sq.Ft.)
  • Multi-Module Complexes - 24'x56' (1,344 Sq.Ft.) to 60'x60' (3,600 Sq.Ft.) and larger
What is the cost per square foot to buy a modular building?

The cost will vary based upon both the size and level of customization of the building. By contacting your local Mobile Modular office at 800-819-1084 or through our Online Request A Quote page, a salesperson can review your building requirements and provide you with an appropriate price.

What is the cost per square foot to rent a modular building?

The cost will vary based upon the size, level of customization and length of rental term. By contacting your local Mobile Modular office at 800-819-1084 or through our Online Request A Quote page, a salesperson can review your building requirements and provide you with an appropriate price.

When I add a building to my "Quote Cart", am I obligated in any way?

No. You are just requesting quotation information on selected buildings to assist you in your procurement decision making process.

How do I select the most cost-effective and appropriate building for my needs?

Selecting a building that is already closely configured to your floor plan needs (i.e. - # of private offices, # of restrooms, placement of exterior doors and windows, etc.) will provide you with the most cost-effective pricing and quickest delivery schedule. If you require specific information regarding occupancy code requirements for educational, assembly, childcare, general office space or any other usage, we can provide you with guidance and information that will assist you in selecting the most appropriate building from our inventory. Our buildings can be modified by our production staff to include any missing features that you desire.

We suggest you search the database and as you find a building that suits your needs move it to the Quote Cart. When you have several possibilities that will meet your needs, call us directly at 800-819-1084. Together, we can review your selections and determine the building or buildings that are best suited for your needs. You can then complete your online request. During non-business hours simply submit your selections and we’ll get back to you first thing the next business day.

What if I can't find the exact building I am looking for?

Mobile Modular can customize a building to meet your specific needs. We have the largest and most advanced state-of-the-art production facilities and skilled workforce in the industry for modifying modular buildings. We are able to provide virtually any modification including, adding doors, windows, interior partitioning, restrooms, floor coverings, special heating/air-conditioning/ventilation and customer specified exterior / interior wall finishes. Due to the investment we have made in our production infrastructure, we can turn-around customization work very quickly so that we can meet your delivery schedule.

It still will serve you to find a building size and floor plan from our inventory that comes closest to what your requirements are. You can then specify in the "Comments" box in the "Quote Cart" what additional features you desire. Buildings are scheduled to come back all the time, but would not yet appear on the inventory. One of these might just fit your needs.

How many buildings may I request a quote on?

There is no stated limit. However, unless you require different building sizes, specifications, or floor plans, you would only need to submit one building for quotation.

When should I expect to hear from a sales representative?

We aim to contact you within 24 hours of quote submittal.

What if I experience a problem with my rented modular building?

Mobile Modular has the most extensive field service team in the industry. We have our own staff of modular building mechanics and fleet of service vehicles. If you should experience a problem with your modular building, simply call us at 800-819-1084 or use our On-Line Request Service Form. We will respond to your request promptly and work to complete the repairs as soon as possible.

Mobile Modular also provides field service for purchased buildings beyond their original warranty period and for other customer-owned buildings. Customers will be charged on a time and material basis based on the extent of work required.

Why am I being asked to sign a lease or sale agreement?

Mobile Modular’s Lease Agreement or Sale Agreement document contains contractual language that pertains specifically to the leasing or selling of the equipment we offer. Our agreement outlines both our obligations to you as the Lessee or Buyer, as well as your obligations to us.

While we will consider using a customer’s purchase order or contract in lieu of our standard agreement if there are special circumstances, our preference is to use our standard agreement because the language is protective to both parties and is sp

Please note that if you have concerns or questions or would like to negotiate changes to specific language in our agreement, our legal department will work with you to negotiate terms as needed.

What’s Personal Property Expense (PPE)? My company/organization is tax exempt. Shouldn’t we be exempt from paying PPE?

Personal Property Expense (PPE) refers to fees that may be imposed by local tax jurisdictions (usually counties) in most states or fees related to the titling and registration of rental equipment in the state of California, which are charged to the owner of the rental equipment.

It is a very common practice for the companies who rent equipment to pass this expense along to customers in the form of a fee charged on monthly rental invoices.

These fees are assessed against the equipment owner, regardless of whether the Lessee utilizing the equipment is tax exempt, therefore, your organization’s tax exemption status does not make your organization exempt from paying PPE.

Why does your contract say that it’s subject to credit approval? What does that entail?

Much in the same way that a credit evaluation would be conducted for leasing residential or commercial property, Mobile Modular needs to ensure that we’re entrusting our rental property to organizations who have the capability of meeting the financial obligations of leasing or purchasing our equipment and who will treat our property in an appropriate manner. Each order is reviewed by our Credit Department. Depending upon their review, your organization may be required to fill out a credit application, pay a security deposit and/or pay some charges in advance of delivery.

Why does your contract state that there will be a cleaning charge?

When equipment returns to us there are several things that need to be done to return it to our standard condition and get it ready to rent to the next customer. This charge is similar to what you would pay if you stayed in a vacation rental – our buildings are professionally cleaned before each shipment.

Your contract says that we’ll be charged for damages beyond normal wear and tear. What’s considered normal wear and tear?

What we consider to be normal wear and tear may vary depending on the length of time you keep the equipment. Generally speaking however, if you make any changes to the building that will need to be reversed and/or repaired before we can lease the building to another customer, there will be charges for the labor and materials involved in restoring the building to our standard specifications. Here are some specific things to be aware of:

  • Any objects, such as nails, screws, pipes, conduit, j-boxes or anything else larger than a thumb tack that penetrates either interior or exterior wall panels will require repairs or material replacement to return the equipment to our standard condition.
  • Use of chair mats to protect flooring from excessive wear patterns caused by rolling chairs is necessary.
  • Attaching items to walls with tape or other adhesives may cause damage which will require panel replacement. Use of thumb tacks is a good alternative.
  • Installation of phone and/or data wires, fire or other alarm systems may cause damage to wall surfaces requiring repairs or material replacement. If wires or conduits are left in place when the equipment is returned, there will be charges for the removal of those items.
  • Painting the exterior of the equipment any colors other than those the equipment arrived in may result in charges to repaint the equipment.
  • Painting interior wall panels will result in significant charges for replacement of materials
  • Making changes to finishes such as flooring, wall coverings, etc. will result in charges both to remove your materials and replace with our standard materials. While the finishes you select may be beautiful, we have standard finishes and need to maintain our fleet of equipment to those standards.
  • If locks have been rekeyed or if keys aren’t returned with the building, you may be charged to replace keys and/or locking mechanisms.
  • You will be responsible for any damage to the equipment resulting from graffiti, theft of components or other forms of vandalism.
  • Any alterations to the electrical panel will result in charges for returning the equipment to standard specifications.
  • Failure to remove personal property you’ve installed on or in the building, such as awnings, window coverings, posters or other décor, furniture, electronics or debris/trash, will result in charges for the removal and disposal of such items.
  • If any accessories or components such as window coverings, security screens/bars, marker boards, fire extinguishers, wall clocks, stairs, plumbing manifolds or fixtures were delivered with the equipment and are not returned with the equipment, there will be charges to replace such items.

Please familiarize yourself with our Service Guide (https://www.mobilemodular.com/resources/product-guides) to ensure you’re aware of your responsibilities for maintenance of the equipment while it’s in your care.

Why does your contract allow you to adjust prices?

We make every effort to provide a thorough and accurate quote for your project. There are times when it is not practical to conduct a thorough site visit prior to quoting or issuing a contract. Additionally, it is possible that we have conducted a site visit, however conditions on site may change between the site visit and time of delivery/set up. In those cases, we may pass along additional charges when appropriate, however we will make every reasonable effort to ensure you’re aware of the additional work needed and the resulting charges before proceeding.

  • Driver waiting time – this charge would be applicable if our driver arrives on site and is unable to proceed with delivering due to some unforeseen delay on your site.
  • Pilot car requirements – In some cases, cities or counties may require our hauling companies to have the building accompanied by a pilot car during transport for safety purposes. Our hauling companies will notify us prior to delivery if the county or city is requiring this service for your delivery. If pilot cars are required, we will inform you of the additional charges prior to your scheduled delivery, if we were unable to provide that information on the initial quote.
  • Special transport permits – These permit requirements are determined by individual counties or cities. Many times these items will be called out on the initial quote, however there are times when we are not informed that such permits are required until shortly before the scheduled delivery. If permits are required, we will inform you of the additional charges prior to your scheduled delivery.
  • Difficult site – There are times when site conditions require our vendors to maneuver the building into position because the designated placement of the building can’t be reached by the delivery truck, which requires additional labor. Similarly, there are times when the site is out of level which requires the vendor to do additional work to ensure the building is plumb. In some cases, it will be known and quoted in advance, however there are times when it is not possible to know about additional labor needs prior to delivery. If additional labor due to a difficult site is necessary upon delivery/set up, we will inform you of such charges when we become aware of them.
  • Increase in fuel price – generally speaking, we will not adjust our haul pricing due to fuel increases on deliveries. There may be unusual circumstances that would necessitate this, but they are rare. For example, if we issued a contract with one anticipated delivery date and you choose to delay the delivery for an extended period, we may find it necessary to adjust the hauling prices if fuel prices have increased dramatically since your contract was created.
  • Return related charges – The prices related to return of the equipment are quoted at the initiation of the lease and will be honored if the equipment is returned at or prior to the expiration of the initial lease term, barring unforeseen changes in site conditions which may necessitate additional work upon dismantle and removal. If the building is kept beyond the original lease term, the costs we pay our vendors for hauling and the preparation of the equipment for removal may have been adjusted between the time the lease initiated and when the return is taking place. In those cases, we must recuperate our costs and will provide you with a quotation detailing the current charges following your request to return the equipment.
Are there insurance requirements associated with renting a modular building?

Yes. Customers are required to provide the following insurance coverage:

  • General Liability insurance with a minimum limit of $1,000,000.00 per occurrence, naming Mobile Modular Management Corporation as an additional insured.
  • Property insurance coverage for the loss, theft, destruction or damage of the modular building in an amount not less than the full replacement value as stated in the lease agreement.
Why do you require Property Insurance? Can we obtain insurance through Mobile Modular? Do you offer a damage waiver?

Property insurance coverage is a policy created specifically for the rental of a specific piece of equipment. Your contract reflects the insurance value of the equipment you are leasing. When the equipment is in your possession, you are solely responsible for it. If anything happens to the equipment, such as vandalism, fire, theft, natural disasters, etc., you will be responsible for reimbursing Mobile Modular for the full insurance value of the equipment. It is in your best interest to obtain an insurance policy that will cover such a loss, were it to occur. Should you fail to obtain such insurance, you will still be held responsible for payment of the stated insurance value of the equipment, even if you don’t have the proper insurance coverage.

Can we obtain property insurance coverage through Mobile Modular or does Mobile Modular offer a damage waiver option?

At this time, Mobile Modular does not offer either insurance coverage or a damage waiver option.

Why do you require General Liability Insurance?

We require this form of insurance to protect our company in the event of accidents, injuries or any other losses, lawsuits or other types of claims which may arise in connection with your possession or use of the equipment. While the equipment is in your care and/or possession, Mobile Modular cannot be held responsible for any activities occurring in, on or near the equipment.

Why are we required to provide insurance when we are purchasing the equipment?

Until sale balance has been paid in full, Mobile Modular maintains title to and ownership of the equipment and therefore maintains an interest in the condition of the equipment. In the event that the equipment is damaged or destroyed between the time that the equipment is delivered/set up and prior to your payment for it in full, we must be certain that Mobile Modular will be paid for the remaining balance owed.

Why are we required to indemnify Mobile Modular?

A lot can happen in and around a modular building when it’s out of our care and control. As the Lessee, you are required to protect, indemnify and hold Mobile Modular harmless because we don’t have any control over what happens in, on or around our equipment when it isn’t in our possession. You as Lessee are solely responsible for anything that happens to any persons or property in, on or around the equipment. Our waiver and indemnification clause serves to enforces that responsibility should any legal proceedings be brought about in relation to your lease or use of the equipment.

Can the lease be extended beyond the original contracted term?

Yes. Following the completion of your initial lease term, your lease will continue automatically on a month-to month basis unless you schedule the equipment to be returned at the end of the lease term. You may also contact our office to request a formal extension of the lease for a specified period of time. In the event that you keep the equipment longer than the original lease term, the rental rate and dismantle/return delivery charges may be revised to reflect current market conditions. If you have questions regarding the extension of your rental term, contact us at 800-819-1084 or Email Us.

Why do you require Property Insurance? Can we obtain insurance through Mobile Modular? Do you offer a damage waiver?

Property insurance coverage is a policy created specifically for the rental of a specific piece of equipment. Your contract reflects the insurance value of the equipment you are leasing. When the equipment is in your possession, you are solely responsible for it. If anything happens to the equipment, such as vandalism, fire, theft, natural disasters, etc., you will be responsible for reimbursing Mobile Modular for the full insurance value of the equipment. It is in your best interest to obtain an insurance policy that will cover such a loss, were it to occur. Should you fail to obtain such insurance, you will still be held responsible for payment of the stated insurance value of the equipment, even if you don’t have the proper insurance coverage.

What if I determine that I want to purchase the equipment I’m currently leasing?

If you wish to purchase the modular building you are currently leasing, simply call us at 800-819-1084 or Email Us. At the time of contacting us, please have your lease contract number available (the number is noted on all Mobile Modular documents). We will gladly provide you with a purchase price.

Do stairs or ramps come with the modular building?

Standard stairs and handicapped access ramps/landings are available for rent with all buildings. Standard stairs will require final placement by the customer and adjustment to the threshold of the door or to grade. The customer is responsible for completing these adjustments, unless contracted for separately with Mobile Modular. Handicapped access ramps and landings can be provided by Mobile Modular to meet your requirements.

Can Mobile Modular make arrangements for electrical, plumbing and other site related work?

Yes. Mobile Modular can arrange for site related construction work including foundation systems, utility connections, skirting, ramps, stairs, permit processing, canopies, fire sprinkler systems and project management.

Is a permit required to place a modular building on your property?

It depends. Some local building departments require permits for modular buildings and others do not. We advise each customer to check with their local building department to make a final determination. We are happy to assist you in addressing any permit requirements that you may need to satisfy the appropriate approval agency; including special foundation systems, ramps, and fire alarm systems.

How many square feet should I use per person to calculate a building size?

The building code requirements and the customer's comfort level with specific sizes of work or activity space are the most important items to consider when determining an appropriate building size. There are some standard square footage guidelines for different building uses listed below that can assist you in determining an approximate building size.

  • Education (Classroom) - 30 sq.ft. per student
  • General Office Space - 100 sq.ft. per person
  • Assembly Space - 15 sq.ft. per person
Will modular buildings meet all of the appropriate building codes?

Local building departments may require that foundation systems to be used in conjunction with the modular building installation meet either permanent or temporary standards. In addition, local building and planning departments have responsibility for determining the standards for handicapped access, site utilities and aesthetic elements (paint colors, roofline treatments, etc.). Mobile Modular is very experienced in working with local building authorities and can assist our customers in dealing with these agencies, as well as providing for any additional items that may be required.

  • California Buildings - All of Mobile Modular's buildings are approved by one of three different agencies: Department of Housing and Community Development (DOH), Division of the State Architect (DSA) or Department of Motor Vehicles (DMV). Each of these agencies has pre-emptive authority for the construction requirements for buildings falling under their respective jurisdiction.
  • Florida Buildings - All of Mobile Modular's buildings are approved by the Department of Community Affairs (DCA) and education buildings are also approved by Clemons, Rutherford and Associates (CRA). Each of these agencies ensures that such units, systems, or component parts are in full compliance with the Florida Building Code.
  • Mid-Atlantic Buildings - All of Mobile Modular's buildings in the Mid-Atlantic are approved for North Carolina Department of Insurance (NCDOI), Georgia Department of Community Affairs (DCA), Virginia Department of Housing and Community Development (DHCD), and Maryland/District of Columbia Department of Housing and Community Development (DHCD). Each of these agencies has pre-emptive authority for the construction requirements for buildings falling under their respective jurisdiction.
  • Texas Buildings - Although Mobile Modular has available both Texas Department of Licensing and Regulation (TDLR) decal and International Building Code Congress (IBCC) buildings, these agencies do not have preemptive authority for the construction of modular buildings. Prior to arranging for shipment of a building, it is important for customers to verify with their local building department what construction standards are required. Mobile Modular typically can comply with these requirements and will work with the local building department to meet their standards.
How long will a modular building last?

Mobile Modular's buildings are built to meet building codes that are very similar to those required of conventionally constructed buildings. Further, Mobile Modular requires significantly higher standards for the construction of its entire rental product. This means provided a modular building is maintained in an appropriate manner, its life span should be consistent with that of conventional structures.

Do the buildings come with electrical outlets?

Yes, Mobile Modular's buildings come with electrical outlets. Typically, on standard buildings duplex outlets are placed on perimeter walls and are spaced approximately every 12'. On customized building floor plans electrical outlets can be provided for either wall-mounted or floor mounted access to serve private offices, computer network storage areas, open work areas, kitchen appliances, restroom facilities or any other special needs of the customer.

Do they have heating and air-conditioning?

Yes, virtually every building comes equipped with a heating and air-conditioning (HVAC) system. Most buildings have end wall HVAC units (some buildings have roof-mounted) which are ducted above the ceiling to provide ventilation to different parts of the building. On the smallest building sizes the HVAC unit is a free-blow system.

Are they insulated?

Yes, Mobile Modular's buildings are insulated to meet various building code and energy efficiency requirements.

What is Permanent Modular Construction?

Permanent Modular Construction (PMC) is a construction PROCESS in which segments of a building (aka modules) are constructed offsite, transported to the project location, and assembled to provide a complete permanent building.

Are the materials and finishes in Permanent Modular Construction different from those used in conventional construction?

It is best to think of PMC as a different process as opposed to a product. The exact same materials and finishes can be used in PMC.

Does Permanent Modular Construction meet the same building codes as conventional construction?

Yes, PMC must abide by the same building codes. This is typically the International Building Code (IBC).

Is Permanent Modular Construction cheaper than conventional construction?

Yes, in many cases PMC is more economical. However, certain factors can impact this. Involving the PMC contractor early in the design process maximizes PMC efficiencies and cost savings.

Is Permanent Modular Construction faster than conventional construction?

Yes, is PMC traditionally faster due construction process in which the building is being constructed offsite concurrently with onsite activities, such as foundations and site utilities.

In addition to potential cost and time savings, what are the other benefits of Permanent Modular Construction?
  • SAFETY: PMC building modules are constructed in a manufacturing environment and benefit from the use of controlled processes, a broad range of material handling equipment, and environmental conditions not afforded to conventional site built construction.
  • QUALITY: PMC manufacturers employee Quality Control Departments and utilize Quality Checklists to inspect the buildings throughout every stage of the manufacturing process. These QC Departments are in addition to the independent third party inspection agencies, mandated by various code-governing bodies, who perform regular inspections of the buildings while on the manufacturing assembly line. Additionally, PMC manufacturers have a lower employee turnover rate when compared to conventional contractors. A stable workforce performing similar tasks on a daily basis provides for inherently higher quality.
  • SCHEDULE CERTAINTY: PMC is not subjected to as many potential weather delays as conventional construction due to the indoor manufacturing environment in which the modules are constructed.
  • LESS SITE DISTURBANCE: A typical PMC project sees between 60%-95% of the building completed offsite at the manufacturing facility. This has a direct impact on the reduction in onsite construction activity, equipment, workforce, material deliveries, and noise levels.
How much is Mobile Modular involved in the scope of work for a PMC project?

Mobile Modular’s PMC Team can provide a complete turnkey project including design & engineering services. We work with the client to determine the best fit for their unique project needs and provide as much, or as little, of the scope of services as deemed necessary.

Is Permanent Modular Construction the right solution for my construction project?

Contact your Mobile Modular representative to find out! Click here.

How do I know what layout will work best for my space?

Our sales representatives are able to walk you through the layout of your building and help you decide on the items needed for your space.

Is there a maximum number of desks per building code that I can lease for the size of the modular building leased?

Our sales representatives are able to walk you through the layout of your building and help you decide on the items needed for your space.

Once I place order, how quickly can I get items delivered?

Items are typically delivered one business day after your building set is completed.

Are there minimum requirements for “accessories” leased?

No

What if I need an item not listed on your website?

Talk to one of our sales representatives, they may be able to special order what you need.

Is there a minimum lease term?

Typically 3 months, but there can be exceptions, speak with your sales representative for more information on short term rentals.

Can I order additional items after I’ve signed my Lease?

Yes, we can always update your order prior to delivery or add on additional items once you have occupied the building. There may be additional delivery charges.

Is it possible to do rush delivery?

Depending on the availability of the ordered items, we may be able to do a rush delivery. Additional fees would apply.

Do all the items come assembled?

Yes, all of the items come assembled.

Is the furniture new?

We cannot guarantee new furniture to any customer since our inventory comes and goes so quickly.

What if I damage or stain the furniture on-site?

All items will be evaluated upon return, any damage or repair charges will be added to your final bill.

Can I extend my lease if I need a longer term than I originally signed up for?

Yes, after your lease is up, you automatically roll over to a month-to-month billing cycle. Rate increase may apply. If you are planning to keep the building and items longer and want to sign an addendum to your lease, you can give us a call and we can walk you through the process.

Do you have a GSA contract?

Yes. GSA Contract GS-07F-0401X

Is there a minimum time frame required when enrolling in the for the filter replacement program?

Ideally, signing up for our AirCare program at lease inception is the best time as it allows us to ship your building with a new HVAC filter already installed along with 2 replacement filters shipped inside the building. However, you can sign up at any time during the course of your lease for enrollment in our AirCare program. Please allow a few weeks for us to enroll you in the program and coordinate delivery of your filters to the jobsite.

What do I do if my filters don’t arrive in one month?

If your filters don’t arrive when scheduled, you can call your local office to check on the status of your shipment, or log a service case on our website by following this link: https://www.mobilemodular.com/contact-us/request-service

Is there a penalty if filters are not changed monthly?

Our contract requires the regular, routine maintenance of our buildings, including the mechanical systems. Regular air filter changes on the HVAC are a critical component of maintaining the HVAC and allowing it to operate within its normal operating parameters. Dirty air filters can degrade the performance of the HVAC or cause critical components to fail. If the HVAC fails and it’s determined that the failure is due to not changing the filters, the service call and repairs may be charged back to you.

Can a Mobile Modular service tech change the filters for me monthly?

We don’t currently have a program where we perform EVERY Filter change, but changing the air filter is a quick and simple process. For a video to guide you through the process, just click HVAC Filter Change Video or follow this guide HVAC Filter Change PDF.

If you are still looking for a bit more, enroll in AirCare Plus and receive regularly scheduled deliveries of premium air filters for your heating and cooling system. Shipping is automatic and absolutely free. A MMMC technician will inspect your unit quarterly to ensure all components are functioning properly and clean unit coils (and our tech will change the filter while he’s there for you, too).

With the “Plus” filter replacement service, how often will an HVAC service technician inspect the system?

The technician will check to make sure the unit is functioning properly and will clean the coils 4x a year.

If our business uses MERV-13 or HEPA filters, will Mobile Modular check that our HVAC system can handle these types of filters? (i.e. pressure drop issues for HVAC fan can result from use of higher-grade filters—air flow through filter must be checked more carefully.)

Our HVAC’s are designed for MERV-13 filters. The MERV-13 filter excels at capturing smaller particulates in the air than lower MERV rated filters, but you may have to change the filters more frequently. Our HVAC systems are not designed to accept HEPA filters and they should not be used on any HVAC system not specifically designed around them.

Is there a difference between air filtration and air cleaning?

Yes. Air filters catch and eliminate a lot of contaminants, including dust, dirt, and even some viruses, assuming you use a high-efficiency air filter (MERV 13 or higher, and even better, a HEPA filter). But for any contaminants that an air filter doesn’t catch (i.e., normal air exchange in a room, particulates too small to be captured by the air filter, or contaminants introduced into the room by people during normal respiration), an air cleaner helps eliminate contaminants not captured by the air filter.

Will Mobile Modular survey my site if needed to recommend which fencing is best to use?

Absolutely. A site visit is always best to provide the most accurate and cost effective fencing solution for your project, from the amount of fence, to the type of fence, we want to provide the best value for your project. Please allow 2 to 4 working days for us to schedule the site visit and evaluate your location.

How do I know how much fencing I’ll need?

If you’re unsure of how many linear feet of fencing are required, ask your sales representative to schedule a site visit to measure for you and we can give you an accurate and cost effective proposal for your needs.

How do I determine if fence panels or chain link fence is better for my site?

Fence panels are the most versatile and easy to use for general temporary fencing. Chain link is used for sites with steep or inconsistent grades.

What is “barricade” fencing and when can it be used?

Barricade fencing is lighter-weight and shorter than other fencing options. It is sometimes called “bike fencing” because it can be used as a temporary bike rack. Barricade fencing is easily hooked together to create a boundary at events like races, fairs, concerts, or any other event where spectators want to see the action while staying safely at a distance.

In what conditions should I lease a wind screen with the fence?

A wind screen will protect your site from dust and dirt. Consider the intensity of the prevailing winds at the site—if it’s common to see dust blowing, wind screen might be a good idea. An added benefit of wind screen is privacy--it hides the site from the public. People are less likely to break in to a site if they cannot see what’s inside.

Is the customer responsible for clearing trees, bushes, or other obstructions where fencing is to be installed, or is this “prep work” done by Mobile Modular?

YES, in the unlikely event that this is required. We require a clear path to install the fencing, BUT we have multiple fencing options that should be flexible to meet any of your site requirements.

What if the site where I need fencing is rocky, uneven grade, hilly, and/or has lots of obstacles. Can a fence still be installed?

Absolutely. Chain link fences with ground installed posts are ideal for this scenario.

What if there is damage to the fence while it is installed temporarily at my site? Is the customer liable for repair/replacement costs?

Yes

What are some examples of “custom signage” I can order to be placed on the fence? Does Mobile Modular install the signs?

signage is available to be printed on the wind screens. All we need is camera ready art to produce YOUR signage. Logos, company mottos and phone numbers, project advertising, the possibilities are literally limitless.

What are the site requirements for tank installation and service?

In order to install and provide your weekly service, our service truck needs an obstacle-free path to the tanks at all times. If your tanks are inaccessible, they may be bypassed and not serviced until the next scheduled service day.

  • Allow 20 feet of space for the service truck to service your tank.
  • If you have specific site hours or require service during specific times, please notify Mobile Modular right away.
  • Additionally, if you have any gate codes or service requirements, please notify Mobile Modular.
How many tanks do I need?

The amount of tanks you need is based on the amount of usage.

To help you calculate your estimated usage you can follow the guide below.

  • What is the maximum number of people who will be inside the building at any given time?
  • What is the maximum number of hours per week that the building will be occupied?
  • When you have a meeting, how many people will be in the building?
  • Will you have any other visitors in the building?
How much space is needed under my building to store my holding tank?

You must have a minimum of 26” clearance under the building.

How of often does the tank need to be serviced?

Servicing depends on your usage, talk to your sales representative to help you determine what will fit your needs.

The standard guideline is one holding tank needs once a week service for up to four people working a 40-hour work week with no meetings or visitors.

Is the water potable and safe for drinking?

No, the water in the water tank is non-potable water and not safe for drinking.

What type of electrical hook up does the water tank need?

Electrical supply and extension cord (if needed) must be made available before Water Tank can be installed. 120-Volt receptacle required within 6’ of installation.

Why did Mobile Modular buy VESTA Modular?

Mobile Modular acquired Vesta Modular to accelerate geographic expansion efforts and add Vesta Modular’s highly skilled team, which will allow us to provide even more comprehensive Modular solutions to our customers.

How will this change in ownership benefit me?

The combination of these two businesses will mean more inventory in more locations, more turnkey modular solutions and more resources for all your project needs.

Should I anticipate any disruptions in service or billing?

At this time, there are no changes to ordering, fulfillment, contractual terms, or payment processes for Vesta Modular. You can rest assured that we are committed to providing the same high level of service and support you have come to expect. You will still be dealing with the same people and can rely on the same personal working relationships you have had in the past.

Will my warranties still be in effect?

Yes. There are no changes to existing warranties or other contractual commitments.

Will inventory levels remain the same?

Modular building selection and availability will be even higher as Mobile Modular has the second largest modular building inventory in the industry and will continue to invest in new equipment.

Will the quote I received from Vesta Modular still be honored?

Yes. Quotes are good for 30 days.

Will there be a name change?

Yes. The Vesta Modular name will change to Mobile Modular over the next few months.

Will there be pricing changes?

There will not be any price changes for current contracts and price agreements. All new quotes will be based on the availability of inventory and market pricing at the time of quote, consistent with the practices of both companies prior to the acquisition.

Will my contract still be honored ‘as is’?

Yes. Some contracts may need to be officially assigned to Mobile Modular, but the terms of the agreement will not change.

Will billing/invoicing change?

At this time there will be no changes to billing and invoices.

Will I be working with a new account manager?

In most cases, your sales representative will not change. In some areas where we have overlapping resources, you may be working with a new representative, but please rest assured that our entire team has the experience and expertise to handle your need.

Who should I call for service requests or general questions?

You may always reach out to your sales representative or operations personnel at your local branch for support. You can also submit a request for service here https://www.mobilemodular.com/contact-us/request-service or call us at 800-819-1084 with any other questions.

Why did Mobile Modular buy DESIGN SPACE?

Mobile Modular acquired Design Space to accelerate geographic expansion efforts and add Design Space’s highly capable team, which will allow us to provide even more comprehensive Modular solutions to our customers.

How will this change in ownership benefit me?

The combination of these two businesses will mean more inventory, more service offerings and more resources to help you solve your facilities needs.

Should I anticipate any disruptions in service or billing?

There may be a slight delay in new invoices as we migrate Design Space’s customer information into our platform. We don’t expect this to take more than a few weeks. We don’t anticipate any changes in service levels. Please reach out to your sales rep or submit an online service request at https://www.mobilemodular.com/contact-us/request-service if you need any support.

Will my warranties still be in effect?

Yes. There are no changes to existing warranties or other contractual commitments.

Will I experience changes to my service?

No. However, Mobile Modular offers its customers a number of benefits like CustomerHUB, an online portal for viewing your orders and managing your invoices, and a broad array of additional products and services via our Mobile Modular Plus program. You will be able to register for CustomerHUB once you receive your first invoice. You can also use our Mobile Modular 360 Augmented Reality technology to design your own modular building layout at mobilemodular.com/3d-visualizer.

Will inventory levels remain the same?

Inventory levels will be even higher as Mobile Modular has the second largest modular building inventory in the industry and will continue to invest in new equipment.

Will the quote I received from DESIGN SPACE still be honored?

Yes. Quotes are good for 30 days.

Will there be any staffing changes that might affect me?

We will be hiring all Design Space employees. With their support, combined with the existing Mobile Modular team, we expect to provide you the same excellent customer experience that you have known from Design Space.

Will there be a name change?

Yes. The Design Space name will change to Mobile Modular over the next few months.

Will there be pricing changes?

There will not be any price changes for current contracts and price agreements. All new quotes will be based on the availability of inventory and market pricing at the time of quote, consistent with the practices of both companies prior to the acquisition.

Will my contract still be honored ‘as is’?

Yes. Some contracts may need to be officially assigned to Mobile Modular, but the terms of the agreement will not change.

Will billing/invoicing change?

Yes, billing and invoices will have a different appearance. There will be a change in the format, the mailing address and the company logo.

The description on the line items may be different and some of the current line items may roll into the building rent.

The 30-day rental rate that was contracted with Design Space will not change. However, the invoice will not be generated on the same day of the week each month.

All previously agreed upon pricing will remain the same for the term of the original contract.

Will I be working with a new account manager?

In most cases, your sales representative will not change. In some areas where we have overlapping resources, you may be working with a new representative, but please rest assured that our entire team has the experience and expertise to handle your need.

Who should I call for service requests or general questions?

You may always reach out to your sales representative or operations personnel at your local branch for support. You can also submit an electronic request for service at https://www.mobilemodular.com/contact-us/request-service or call us at 800-819-1084 with any other questions.

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